When management decides to make a change it’s a crapshoot. They’re crossing their fingers and hoping for the best. The pros outweigh the cons. The die is cast.
Poor store clerks enduring the wrath of rude shoppers while their family members are enjoying tasty leftovers and watching college football. Oh, the unfairness.
In the coming months customers are going to be more frugal and selective in their purchases. They are going to feel insecure about their employment, housing, healthcare, benefits, etc.
If two or more people spend eight hours working side by side, sooner or later, there is going to be some disagreements that can sometimes escalate out of control.
As a business owner, what would you think if I told you, “No customer is more important than your lowest paid employee?” Most owners or managers would think I was nuts and did not have a clear understanding of workplace realities.
Bear with me and I’ll try to prove that statement by talking about some things we probably can agree on...