There is nothing quite like being catapulted 40,000 feet into the air and feeling the effects of a high pressure, high altitude beer buzz while being shuttled at top speed across the great American skies.
"Airlines, in my opinion, are clearly defining the “new” meaning of customer service for business in the future. And they are not alone. Many businesses are taking “the customer” out of customer service."
For about a decade, airlines and academics have tried to figure out the fastest way to load passengers onto a plane. The less time spent on boarding, the more revenue-generating flights airlines can squeeze into a day. In fact, according to a 2008 study in the Journal of Transport Management, every minute cut on boarding can save $30 per flight.
Now American Airlines is trying out a new boardi