Does Wal-Mart have trained sales associates in each department? Why not? Wouldn’t that improve service? It would violate their low-price business model.
“Are airlines exceeding my customer expectations with body scanning, extra fees for luggage, no meals, stale peanuts, and charges for pillows or blankets?”
If you’ve been following the news you’ve heard of three planes being diverted to alternate airports when passengers got into to fights over reclining seats.
There is nothing quite like being catapulted 40,000 feet into the air and feeling the effects of a high pressure, high altitude beer buzz while being shuttled at top speed across the great American skies.