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(Photo by Sean Gallup/Getty Images)
(Photo by Sean Gallup/Getty Images)
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That’s Not My Job

Have you heard that phrase from someone? “Sorry, it’s not my job?” I think most of us have and that is one reason for the decline in service in many businesses.

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An American airlines check-in attendant talks with a frustrated passenger September 14, 2001 at LaGuardia Airport in New York City. Airports reopened in the New York area Friday in the aftermath of Tuesday's terrorist attack, but flights were few. (Photo by Chris Hondros/Getty Images)
An American airlines check-in attendant talks with a frustrated passenger September 14, 2001 at LaGuardia Airport in New York City. Airports reopened in the New York area Friday in the aftermath of Tuesday's terrorist attack, but flights were few. (Photo by Chris Hondros/Getty Images)
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Good Customer Service Has Nothing to Do With The Customer

“Are airlines exceeding my customer expectations with body scanning, extra fees for luggage, no meals, stale peanuts, and charges for pillows or blankets?”

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Cellular Map
Photo courtesy of the Montana Public Service Commission
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CellularOne Leaving Montana, Customers to Lose Service August 31

The evaporation of a subsidy by the Federal Communications Commission has triggered the withdrawal of wireless service provider Cellular One from the state of Montana.

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SAN FRANCISCO - JANUARY 28: Tide laundry detergent, made by Procter & Gamble Co., is seen on display at the Arguello Supermarket January 28, 2005 in San Francisco. Procter & Gamble Co. announced that it is buying shaver and battery maker Gillette Co. for $57 billion in a deal that would create the world?s largest consumer-products company. (Photo by Justin Sullivan/Getty Images)
SAN FRANCISCO - JANUARY 28: Tide laundry detergent, made by Procter & Gamble Co., is seen on display at the Arguello Supermarket January 28, 2005 in San Francisco. Procter & Gamble Co. announced that it is buying shaver and battery maker Gillette Co. for $57 billion in a deal that would create the world?s largest consumer-products company. (Photo by Justin Sullivan/Getty Images)
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How to Compete Against a Lower Price

The next time you walk down the aisle of your local grocery store pay a little more attention to the prices than you normally do.

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Postmaster General and CEO John E. Potter, Kermit the Frog and Fozzie the Bear attend the U.S. Postal Service and the Muppets 'Letters To Santa' kick off at the James A. Farley Post Office.  (Photo by Jason Kempin/Getty Images)
Postmaster General and CEO John E. Potter, Kermit the Frog and Fozzie the Bear attend the U.S. Postal Service and the Muppets 'Letters To Santa' kick off at the James A. Farley Post Office. (Photo by Jason Kempin/Getty Images)
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Who Knew Zip Codes Were So Cool?

The first zip codes date back as far as 1943 and were only used in large metropolitan cities and were two digits that defined a specific postal branch within the city.

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Michael Webb/Keystone/Getty Images
Michael Webb/Keystone/Getty Images
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The Power of Word-of-Mouth

If you asked 100 small business owners to name the most effective form of advertising almost all would say, “Word-of-Mouth.”

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Realtors are always on the lookout for that Ideal Customer  (Photo by Joe Raedle/Getty Images)
Realtors are always on the lookout for that Ideal Customer (Photo by Joe Raedle/Getty Images)
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How to Bring in The Business in 2013, Pt. 2 of 5

When we say the word “customer” we are generally speaking of someone willing to exchange money for the products and services you provide. But not all customers are created equal.

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