AM 1450 KMMS - Bozeman's News Talk Leader » customer service http://kmmsam.com Mon, 20 May 2013 02:14:26 +0000 en-US hourly 1 http://wordpress.org/?v=3.4.2 Tom Interviews Best Selling Author Debra Jones on "Open for Business" http://kmmsam.com/tom-inteviews-best-selling-author-debra-jones-on-open-for-business/ http://kmmsam.com/tom-inteviews-best-selling-author-debra-jones-on-open-for-business/#comments Sun, 05 May 2013 19:23:35 +0000 Tom Egelhoff http://kmmsam.com/?p=137629 Her unique coaching style empowers her clients to find the courage within to close the gap between the life they are living now to a life filled with true joy, well-being and purpose.

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]]> http://kmmsam.com/tom-inteviews-best-selling-author-debra-jones-on-open-for-business/feed/ 0 Author Debra Jones (photo used with permission) Advertising Isn't An Expense; It's An Investment! http://kmmsam.com/advertising-isnt-an-expense-its-an-investment/ http://kmmsam.com/advertising-isnt-an-expense-its-an-investment/#comments Tue, 23 Apr 2013 12:00:12 +0000 Tom Egelhoff http://kmmsam.com/?p=134189 The most important rules to remember — customers buy benefits. Your advertising must solve their problem or benefit them in some way.

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]]> http://kmmsam.com/advertising-isnt-an-expense-its-an-investment/feed/ 0 Photo by Tom Pennington/Getty Images Is Your Business Operation, "As Advertised?" http://kmmsam.com/is-your-business-operation-as-advertised/ http://kmmsam.com/is-your-business-operation-as-advertised/#comments Fri, 01 Mar 2013 13:00:53 +0000 Tom Egelhoff http://kmmsam.com/?p=124196 We’ve all seen or heard the term, “As Advertised.” To the customer that means I expect you to deliver on everything you said in your ad.

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]]> http://kmmsam.com/is-your-business-operation-as-advertised/feed/ 0 Spencer Platt/Getty Images Outsourcing: What to Keep In; What to Send Out http://kmmsam.com/outsourcing-what-to-keep-in-what-to-send-out/ http://kmmsam.com/outsourcing-what-to-keep-in-what-to-send-out/#comments Wed, 01 Aug 2012 12:00:24 +0000 Tom Egelhoff http://kmmsam.com/?p=76737 So when you drove up to a McDonald’s in Portland, Oregon the person on the other end of the intercom could be in Portland, Maine. It saved the company money in uniforms and flexible work schedules.

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]]> http://kmmsam.com/outsourcing-what-to-keep-in-what-to-send-out/feed/ 0 (Photo by David Silverman/Getty Images) How Does a Company Stay in Business 100 Years? http://kmmsam.com/how-does-a-company-stay-in-business-100-years/ http://kmmsam.com/how-does-a-company-stay-in-business-100-years/#comments Fri, 22 Jun 2012 12:00:57 +0000 Tom Egelhoff http://kmmsam.com/?p=69077 This store began operations when Sitting Bull and Crazy Horse were still attacking wagon trains along the Bozeman Trail.

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]]> http://kmmsam.com/how-does-a-company-stay-in-business-100-years/feed/ 0 (Photo by Tom Egelhoff) Good Customer Service Has Nothing to Do With The Customer http://kmmsam.com/good-customer-service-has-nothing-to-do-with-the-customer/ http://kmmsam.com/good-customer-service-has-nothing-to-do-with-the-customer/#comments Fri, 18 May 2012 12:00:54 +0000 Tom Egelhoff http://kmmsam.com/?p=61869 "Airlines, in my opinion, are clearly defining the “new” meaning of customer service for business in the future. And they are not alone. Many businesses are taking “the customer” out of customer service."

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]]> http://kmmsam.com/good-customer-service-has-nothing-to-do-with-the-customer/feed/ 0 CHICAGO - OCTOBER 31: United Airlines customer service representative Sue Orlandi, dressed as a vampire, helps customers while as they check-in for their flights at O'Hare Airport on Halloween October 31, 2005 in Chicago, Illinois. (Photo by Scott Olson/Getty Images) How to Go Out of Business in Four Easy Steps! http://kmmsam.com/how-to-go-out-of-business-in-four-easy-steps/ http://kmmsam.com/how-to-go-out-of-business-in-four-easy-steps/#comments Tue, 24 Apr 2012 12:00:47 +0000 Tom Egelhoff http://kmmsam.com/?p=57444 In my 40 plus years of business study, I’ve come across some common mistakes that make me scratch my head and really question the decision makers of well known companies and industries. These are not just mistakes that are common to the Gallatin Valley

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]]> http://kmmsam.com/how-to-go-out-of-business-in-four-easy-steps/feed/ 0 (Photo by Joe Raedle/Getty Images)