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Author Debra Jones (photo used with permission)
Author Debra Jones (photo used with permission)
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Tom Interviews Best Selling Author Debra Jones on “Open for Business”

By Tom Egelhoff 3 weeks ago

Her unique coaching style empowers her clients to find the courage within to close the gap between the life they are living now to a life filled with true joy, well-being and purpose.

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Category: AM 1450 Exclusive, Books, Business, Commentary, Consumer Advice, Economy, Education, Environment, Food, Government, Health, Humor, Inspirational, Lifestyle, Money, On-Air Guests, Open for Business, Opinion, Radio, Science, Small Business Help, Technology, Tom's Opinion Tags: , , , , , , , , ,
Photo by Tom Pennington/Getty Images
Photo by Tom Pennington/Getty Images
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Advertising Isn’t An Expense; It’s An Investment!

By Tom Egelhoff April 23, 2013

The most important rules to remember — customers buy benefits. Your advertising must solve their problem or benefit them in some way.

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Category: AM 1450 Exclusive, Business, Commentary, Economy, Investment, Money, Opinion, Radio, Small Business Help, Television, Tom's Opinion Tags: , , , , , , , ,
Spencer Platt/Getty Images
Spencer Platt/Getty Images
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Is Your Business Operation, “As Advertised?”

By Tom Egelhoff March 1, 2013

We’ve all seen or heard the term, “As Advertised.” To the customer that means I expect you to deliver on everything you said in your ad.

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Category: Advice, AM 1450 Exclusive, Business, Commentary, Economy, Finances, Investment, Money, Opinion, Small Business Help, Tom's Opinion Tags: , , , , , ,
(Photo by David Silverman/Getty Images)
(Photo by David Silverman/Getty Images)
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Outsourcing: What to Keep In; What to Send Out

By Tom Egelhoff August 1, 2012

So when you drove up to a McDonald’s in Portland, Oregon the person on the other end of the intercom could be in Portland, Maine. It saved the company money in uniforms and flexible work schedules.

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Category: Advice, AM 1450 Exclusive, Business, Money, Small Business Help, Taxes, Tom's Opinion Tags: , , , , ,
(Photo by Tom Egelhoff)
(Photo by Tom Egelhoff)
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How Does a Company Stay in Business 100 Years?

By Tom Egelhoff June 22, 2012

This store began operations when Sitting Bull and Crazy Horse were still attacking wagon trains along the Bozeman Trail.

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Category: Business, Economy, Events, Newsletter, Open for Business, Tom's Opinion Tags: , , , ,
CHICAGO - OCTOBER 31: United Airlines customer service representative Sue Orlandi, dressed as a vampire, helps customers while as they check-in for their flights at O'Hare Airport on Halloween October 31, 2005 in Chicago, Illinois. (Photo by Scott Olson/Getty Images)
CHICAGO - OCTOBER 31: United Airlines customer service representative Sue Orlandi, dressed as a vampire, helps customers while as they check-in for their flights at O'Hare Airport on Halloween October 31, 2005 in Chicago, Illinois. (Photo by Scott Olson/Getty Images)
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Good Customer Service Has Nothing to Do With The Customer

By Tom Egelhoff May 18, 2012

"Airlines, in my opinion, are clearly defining the “new” meaning of customer service for business in the future. And they are not alone. Many businesses are taking “the customer” out of customer service."

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Category: Advice, Business, Consumer Advice, Lifestyle, Open for Business, Tom's Opinion Tags: , ,
(Photo by Joe Raedle/Getty Images)
(Photo by Joe Raedle/Getty Images)
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How to Go Out of Business in Four Easy Steps!

By Tom Egelhoff April 24, 2012

In my 40 plus years of business study, I’ve come across some common mistakes that make me scratch my head and really question the decision makers of well known companies and industries. These are not just mistakes that are common to the Gallatin Valley

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Category: Advice, Bozeman News, Business, Economy, Finances, Newsletter, Open for Business, Tom's Opinion Tags: , , , , , ,

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