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Boomberg, Getty Images
Boomberg, Getty Images
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What Airlines Serve Alcohol — For Free?

There is nothing quite like being catapulted 40,000 feet into the air and feeling the effects of a high pressure, high altitude beer buzz while being shuttled at top speed across the great American skies.

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Category: Travel Tags: ,
CHICAGO - OCTOBER 31: United Airlines customer service representative Sue Orlandi, dressed as a vampire, helps customers while as they check-in for their flights at O'Hare Airport on Halloween October 31, 2005 in Chicago, Illinois. (Photo by Scott Olson/Getty Images)
CHICAGO - OCTOBER 31: United Airlines customer service representative Sue Orlandi, dressed as a vampire, helps customers while as they check-in for their flights at O'Hare Airport on Halloween October 31, 2005 in Chicago, Illinois. (Photo by Scott Olson/Getty Images)
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Good Customer Service Has Nothing to Do With The Customer

"Airlines, in my opinion, are clearly defining the “new” meaning of customer service for business in the future. And they are not alone. Many businesses are taking “the customer” out of customer service."

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John Moore, Getty Images
John Moore, Getty Images
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Will American Airlines’ New Boarding Method Save Time or Create Chaos?

For about a decade, airlines and academics have tried to figure out the fastest way to load passengers onto a plane. The less time spent on boarding, the more revenue-generating flights airlines can squeeze into a day. In fact, according to a 2008 study in the Journal of Transport Management, every minute cut on boarding can save $30 per flight.

Now American Airlines is trying out a new boarding method, and reaction is mixed.

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Category: Travel Tags: , ,

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