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An American airlines check-in attendant talks with a frustrated passenger September 14, 2001 at LaGuardia Airport in New York City. Airports reopened in the New York area Friday in the aftermath of Tuesday's terrorist attack, but flights were few. (Photo by Chris Hondros/Getty Images)
An American airlines check-in attendant talks with a frustrated passenger September 14, 2001 at LaGuardia Airport in New York City. Airports reopened in the New York area Friday in the aftermath of Tuesday's terrorist attack, but flights were few. (Photo by Chris Hondros/Getty Images)
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Good Customer Service Has Nothing to Do With The Customer

“Are airlines exceeding my customer expectations with body scanning, extra fees for luggage, no meals, stale peanuts, and charges for pillows or blankets?”

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EVERETT, WA - APRIL 05: A LOT Polish Airlines Boeing 787 Dreamliner prepares for landing after a certification flight April 5, 2013 at Paine Field in Everett, Washington. The flight was the final certification test for the new battery system on 787, which has been grounded since January. (Photo by Stephen Brashear/Getty Images)
EVERETT, WA - APRIL 05: A LOT Polish Airlines Boeing 787 Dreamliner prepares for landing after a certification flight April 5, 2013 at Paine Field in Everett, Washington. The flight was the final certification test for the new battery system on 787, which has been grounded since January. (Photo by Stephen Brashear/Getty Images)
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Friday Fun Facts About Flying

If you’ve been following the news you’ve heard of three planes being diverted to alternate airports when passengers got into to fights over reclining seats.

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Boomberg, Getty Images
Boomberg, Getty Images
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What Airlines Serve Alcohol — For Free?

There is nothing quite like being catapulted 40,000 feet into the air and feeling the effects of a high pressure, high altitude beer buzz while being shuttled at top speed across the great American skies.

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Category: Travel Tags: ,
CHICAGO - OCTOBER 31: United Airlines customer service representative Sue Orlandi, dressed as a vampire, helps customers while as they check-in for their flights at O'Hare Airport on Halloween October 31, 2005 in Chicago, Illinois. (Photo by Scott Olson/Getty Images)
CHICAGO - OCTOBER 31: United Airlines customer service representative Sue Orlandi, dressed as a vampire, helps customers while as they check-in for their flights at O'Hare Airport on Halloween October 31, 2005 in Chicago, Illinois. (Photo by Scott Olson/Getty Images)
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Good Customer Service Has Nothing to Do With The Customer

"Airlines, in my opinion, are clearly defining the “new” meaning of customer service for business in the future. And they are not alone. Many businesses are taking “the customer” out of customer service."

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John Moore, Getty Images
John Moore, Getty Images
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Will American Airlines’ New Boarding Method Save Time or Create Chaos?

For about a decade, airlines and academics have tried to figure out the fastest way to load passengers onto a plane. The less time spent on boarding, the more revenue-generating flights airlines can squeeze into a day. In fact, according to a 2008 study in the Journal of Transport Management, every minute cut on boarding can save $30 per flight.

Now American Airlines is trying out a new boarding method, and reaction is mixed.

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Category: Travel Tags: , ,

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