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An American airlines check-in attendant talks with a frustrated passenger September 14, 2001 at LaGuardia Airport in New York City. Airports reopened in the New York area Friday in the aftermath of Tuesday's terrorist attack, but flights were few. (Photo by Chris Hondros/Getty Images)
An American airlines check-in attendant talks with a frustrated passenger September 14, 2001 at LaGuardia Airport in New York City. Airports reopened in the New York area Friday in the aftermath of Tuesday's terrorist attack, but flights were few. (Photo by Chris Hondros/Getty Images)
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Good Customer Service Has Nothing to Do With The Customer

“Are airlines exceeding my customer expectations with body scanning, extra fees for luggage, no meals, stale peanuts, and charges for pillows or blankets?”

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(Contributed by Steve Frost Images Source ThinkStock)
(Contributed by Steve Frost Images Source ThinkStock)
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Why Do We Elect The People We Elect?

Everyone says they want honest, sincere candidates. People who will tell it like it is. Stand up for their principles and their critics be damned.

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