Daines Protects Consumers from Backlash Over Online Reviews [VIDEO]

Senator Steve Daines has announced that he has signed onto bipartisan legislation to protect consumers who want to write honest online reviews of companies, without fear of financial repercussions from the businesses being reviewed.

The Consumer Review Freedom Act received its first Senate Commerce, Science and Transportation legislative hearing last week. At the hearing, Daines underscored the importance of protecting consumers who seek to write online reviews.

“Feedback is a gift,” Daines stated. “I think it’s insecure companies, like bullies on a playground that are insecure, that have these anti-disparagement clauses. Welcome to the free markets of the Internet. Let’s compete and let the consumer have its voice.”

An example of a non-disparagement clause was found in the Utah case of Palmer v. KlearGear.com, where a website demanded a customer remove a negative online review or pay $3,500 in damages because the website’s terms of service included a non-disparagement clause. When the customer refused to pay the penalty, the website reported the $3,500 to credit reporting agencies as an unpaid debt.

The Consumer Review Freedom Act would prohibit business practices like the example above, while still allowing business owners to sue reviewers who make dishonest misrepresentations about their business.