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BOWLING GREEN, OH - MAY 17: A Wal-Mart greeter waits to welcome new customers to the new 2,000 square foot Wal-Mart Supercenter store May 17, 2006 in Bowling Green, Ohio. The new store, one of three new supercenters opening today in Ohio, employs 340 people with 60 percent of those working full-time. (Photo by J.D. Pooley/Getty Images)
BOWLING GREEN, OH - MAY 17: A Wal-Mart greeter waits to welcome new customers to the new 2,000 square foot Wal-Mart Supercenter store May 17, 2006 in Bowling Green, Ohio. The new store, one of three new supercenters opening today in Ohio, employs 340 people with 60 percent of those working full-time. (Photo by J.D. Pooley/Getty Images)
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What You Don’t Know About Walmart

By reducing packaging costs on store brands Walmart will save $2.4 million dollars in shipping costs, 3,800 trees, and a million barrels of oil per year.

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BOWLING GREEN, OH - MAY 17: A Wal-Mart greeter waits to welcome new customers to the new 2,000 square foot Wal-Mart Supercenter store May 17, 2006 in Bowling Green, Ohio. The new store, one of three new supercenters opening today in Ohio, employs 340 people with 60 percent of those working full-time. (Photo by J.D. Pooley/Getty Images)
BOWLING GREEN, OH - MAY 17: A Wal-Mart greeter waits to welcome new customers to the new 2,000 square foot Wal-Mart Supercenter store May 17, 2006 in Bowling Green, Ohio. The new store, one of three new supercenters opening today in Ohio, employs 340 people with 60 percent of those working full-time. (Photo by J.D. Pooley/Getty Images)
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Is Poor Customer Service Your Fault?

When you receive poor service, and don’t make that fact known, you are indirectly contributing to the very level of service you are railing against.

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