nordstrom's

Does Wal-Mart have trained sales associates in each department? Why not? Wouldn’t that improve service? It would violate their low-price business model.

Kudos to whoever came up with how to make clean jeans look muddy and for creating a mud look that won't wash out.

“Are airlines exceeding my customer expectations with body scanning, extra fees for luggage, no meals, stale peanuts, and charges for pillows or blankets?”