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Retailers Seek Customers After First Decline In Black Friday Shopping Since 2009
Photo by Spencer Platt/Getty Images
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Should Retail Stores Be Open On Thanksgiving Day?

Poor store clerks enduring the wrath of rude shoppers while their family members are enjoying tasty leftovers and watching college football. Oh, the unfairness.

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LONDON, ENGLAND - NOVEMBER 06:  A selection of the predicted top selling toys for Christmas are displayed at a media event at St Mary's Church in Marylebone on November 6, 2013 in London, England. The Toy Retailers Association's Dream Toys chart, is an independent list of the predicted Christmas top 12 best-selling gifts for children.  (Photo by Matthew Lloyd/Getty Images)
LONDON, ENGLAND - NOVEMBER 06: A selection of the predicted top selling toys for Christmas are displayed at a media event at St Mary's Church in Marylebone on November 6, 2013 in London, England. The Toy Retailers Association's Dream Toys chart, is an independent list of the predicted Christmas top 12 best-selling gifts for children. (Photo by Matthew Lloyd/Getty Images)
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Go After The Christmas Business

In the coming months customers are going to be more frugal and selective in their purchases. They are going to feel insecure about their employment, housing, healthcare, benefits, etc.

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Flickr photo by danxoneil
Flickr photo by danxoneil
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When Good Policies Go Bad; Customers Lose & You Lose

Why do we feel we need to create policies? And even more important: Why are they etched in stone with little or no wiggle room?

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Flickr Photo USDA gov's photostream
Flickr Photo USDA gov's photostream
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Rudeness In The Workplace

If two or more people spend eight hours working side by side, sooner or later, there is going to be some disagreements that can sometimes escalate out of control.

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Tom Egelhoff
Tom Egelhoff, Host of "Open for Business"
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Employees Are Your Best Business Builders

As a business owner, what would you think if I told you, “No customer is more important than your lowest paid employee?” Most owners or managers would think I was nuts and did not have a clear understanding of workplace realities

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