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LONDON, ENGLAND - AUGUST 06: In this photo illustration an Apple iPad displays it's home screen on August 6, 2014 in London, England. iPad maker Apple is selling fewer units than in the same quarter in 2013, it is reported. (Photo illustration by Peter Macdiarmid/Getty Images)
LONDON, ENGLAND - AUGUST 06: In this photo illustration an Apple iPad displays it's home screen on August 6, 2014 in London, England. iPad maker Apple is selling fewer units than in the same quarter in 2013, it is reported. (Photo illustration by Peter Macdiarmid/Getty Images)
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If You’re Not Using Social Media …

There are a lot of people who dismiss social media as a fad, addiction, useless, overblown, overhyped, self-serving, and over used.

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(Photo by Sean Gallup/Getty Images)
(Photo by Sean Gallup/Getty Images)
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How to Sell Face-to-Face

Learning how to make the most of each face-to-face encounter during the sales process will make you a more successful salesperson.

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NEW YORK - AUGUST 4: Actor John O'Hurley unveils new M&M's made for adults in Grand Central Terminal's Vanderbilt Hall August 4, 2005 in New York City. The new Mega M&M's are 55 percent bigger then the original M&M's. (Photo by Paul Hawthorne/Getty Images)
NEW YORK - AUGUST 4: Actor John O'Hurley unveils new M&M's made for adults in Grand Central Terminal's Vanderbilt Hall August 4, 2005 in New York City. The new Mega M&M's are 55 percent bigger then the original M&M's. (Photo by Paul Hawthorne/Getty Images)
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Do Advertising Slogans Really Sell?

Fill in the blank, “Winston tastes good … _____________?” While that slogan has not been used for nearly 40 years most people can fill in that blank.

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HOUSTON - MAY 25: Former Enron CEO Jeff Skilling (L) comments outside the Bob Casey U.S. Courthouse with his attorney Daniel Petrocelli (R) after the end of his fraud and conspiracy trial May 25, 2006 in Houston. After 16 weeks of testimony and six days of deliberation, the jury found Skilling guilty on 19 of 28 counts. Lay was found guilty on all counts. (Photo by Dave Einsel/Getty Images)
HOUSTON - MAY 25: Former Enron CEO Jeff Skilling (L) comments outside the Bob Casey U.S. Courthouse with his attorney Daniel Petrocelli (R) after the end of his fraud and conspiracy trial May 25, 2006 in Houston. After 16 weeks of testimony and six days of deliberation, the jury found Skilling guilty on 19 of 28 counts. Lay was found guilty on all counts. (Photo by Dave Einsel/Getty Images)
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Are Corporations’ People? If So, Who Are They?

Two recent Supreme Court decisions have given some people the idea that corporations are people. That’s sort of half true and half false.

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NEW YORK - SEPTEMBER 10: Anna Wintour uses er cell phone backstage during the Zac Posen show during Olympus Fashion Week Spring 2005 at the Theatre in Bryant Park September 10, 2004 in New York City. (Photo by Paul Hawthorne/Getty Images)
NEW YORK - SEPTEMBER 10: Anna Wintour uses er cell phone backstage during the Zac Posen show during Olympus Fashion Week Spring 2005 at the Theatre in Bryant Park September 10, 2004 in New York City. (Photo by Paul Hawthorne/Getty Images)
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“I Don’t Care That Your Menu Items Have Changed!”

Companies do things that make things easier for them and in many cases sacrificing good service to the very people they depend on — their customers.

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WASHINGTON, DC - OCTOBER 17: Yahoo CEO Marissa Mayer speaks onstage at the FORTUNE Most Powerful Women Summit on October 17, 2013 in Washington, DC. (Photo by Paul Morigi/Getty Images for FORTUNE)
WASHINGTON, DC - OCTOBER 17: Yahoo CEO Marissa Mayer speaks onstage at the FORTUNE Most Powerful Women Summit on October 17, 2013 in Washington, DC. (Photo by Paul Morigi/Getty Images for FORTUNE)
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CEO’s And Minimum Wage – Let’s Do The Math

More pay to fewer workers will swell the unemployment lines and make more people dependent on government. Are you beginning to get the message?

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(Photo by Morgan Lane Studios • Source ThinkStock)
(Photo by Morgan Lane Studios • Source ThinkStock)
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Friday Fun Facts About Starting A Business

Many folks think about what it would be like to own your own business. But, many have no idea where or how to start.

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SAN MATEO, CA - JUNE 07: Resumes sit in a basket at the Primerica booth during the Job Hunter's Boot Camp at College of San Mateo on June 7, 2011 in San Mateo, California. As the national unemployment rate sits at 9.1 percent, U.S. Rep. Jackie Speier (D-CA) hosted a Job Hunter's Boot Camp that attracted hundreds of job seekers. (Photo by Justin Sullivan/Getty Images)
SAN MATEO, CA - JUNE 07: Resumes sit in a basket at the Primerica booth during the Job Hunter's Boot Camp at College of San Mateo on June 7, 2011 in San Mateo, California. As the national unemployment rate sits at 9.1 percent, U.S. Rep. Jackie Speier (D-CA) hosted a Job Hunter's Boot Camp that attracted hundreds of job seekers. (Photo by Justin Sullivan/Getty Images)
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Why Is The American Labor Force Shrinking?

According to the US Debt Clock there were 153 million workers in the work force in 2000, today its 146 million. Where did 7 million workers go?

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HANOVER, GERMANY - MARCH 08: A man presents the latest T-Mobile smartphone 'MDA II' at the CeBIT computer fair in the northern German town on March 8, 2006 in Hanover, Germany. The world's largest computer and information technology fair CeBIT runs from March 9 until March 15, 2006. (Photo by Andreas Rentz/Getty Images)
HANOVER, GERMANY - MARCH 08: A man presents the latest T-Mobile smartphone 'MDA II' at the CeBIT computer fair in the northern German town on March 8, 2006 in Hanover, Germany. The world's largest computer and information technology fair CeBIT runs from March 9 until March 15, 2006. (Photo by Andreas Rentz/Getty Images)
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Your Customers Are Electronic, Are You?

Thirty-three percent of small businesses use some form of mobile app according to a 2013 AT&T Small Business Technology Poll

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BOWLING GREEN, OH - MAY 17: A Wal-Mart greeter waits to welcome new customers to the new 2,000 square foot Wal-Mart Supercenter store May 17, 2006 in Bowling Green, Ohio. The new store, one of three new supercenters opening today in Ohio, employs 340 people with 60 percent of those working full-time. (Photo by J.D. Pooley/Getty Images)
BOWLING GREEN, OH - MAY 17: A Wal-Mart greeter waits to welcome new customers to the new 2,000 square foot Wal-Mart Supercenter store May 17, 2006 in Bowling Green, Ohio. The new store, one of three new supercenters opening today in Ohio, employs 340 people with 60 percent of those working full-time. (Photo by J.D. Pooley/Getty Images)
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Is Poor Customer Service Your Fault?

When you receive poor service, and don’t make that fact known, you are indirectly contributing to the very level of service you are railing against.

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