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Consumer Advice

Tom Egelhoff, Host of "Open for Business" Saturdays 11-2 PM Mountain Time
Tom Egelhoff, Host of "Open for Business" Saturdays 11-2 PM Mountain Time
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Tom Answers a Business Question on Location / Population.

So my question is this: can I take a small town approach in my town, with a population of about 50,000 in this greater metropolitan area?

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(Flickr Photo by Magic Robot - Used With Permission)
(Flickr Photo by Magic Robot - Used With Permission)
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Product Price: How To Show The Customer What You’re Worth

Price Is Only A Problem If You Make It One: We make our purchasing decisions based on emotions and use logic to justify our emotions. That's why the benefits are so important.

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Listening to Customers
Photo by Alan Cleaver (Used With Permission)
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How Well Do You Listen To Your Customers?

I don’t believe that poor listening skills are a conscious, intentional attitude, as much as a bad habit developed over a period of time. No business owner I know goes to work saying, “I’m not listening to customers today.”

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CHICAGO - OCTOBER 31: United Airlines customer service representative Sue Orlandi, dressed as a vampire, helps customers while as they check-in for their flights at O'Hare Airport on Halloween October 31, 2005 in Chicago, Illinois. (Photo by Scott Olson/Getty Images)
CHICAGO - OCTOBER 31: United Airlines customer service representative Sue Orlandi, dressed as a vampire, helps customers while as they check-in for their flights at O'Hare Airport on Halloween October 31, 2005 in Chicago, Illinois. (Photo by Scott Olson/Getty Images)
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Good Customer Service Has Nothing to Do With The Customer

"Airlines, in my opinion, are clearly defining the “new” meaning of customer service for business in the future. And they are not alone. Many businesses are taking “the customer” out of customer service."

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Mega Millions Jackpot Reaches Record High Of $540 Million
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What Would You Do If You Won The Lottery?

What would you do if that really happened to you? Would you go after the big house and car, give tons to charity, stiff your brother-in-law, or just blow it all having an amazing year?

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Are Brand Names Really Good?
(Photo by Robert Marquardt/Getty Images)
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Are Brand Name Products Really Better?

When you recommend a book or movie to someone do you talk in terms of feelings?

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Bozeman Score Celebrates 40th Anniversary
Bozeman Score Celebrates 40th Anniversary
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There Is A Lot of Free Help For the Small Business Owner

There are the occasional bright spots, here and there, but on Main Street USA, it’s a real struggle for small business owners across the land.

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The Ultimate Prom 2009
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Put the Recession on Hold: It’s Prom Time!

Last year I attended my 50th high school reunion. It was great to see so many old friends. In fact, so many showed up there was some I missed talking to and the reunion lasted two nights. But while talking about the good and bad ole days of high school, the teachers, sports, there will always be the memory of the Senior Prom

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Shoppers And Businesses Prepare For VAT Rise
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Is It Time for The US To Consider a VAT Tax?

A VAT tax is simply a “Value Added Tax.” It’s a tax on consumption, not on production. It works a little like a sales tax except that taxes are added and deducted up and down the sales ladder

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Photo by Brendan Hoffman/Getty Images
Photo by Brendan Hoffman/Getty Images
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The Buffet … Rule?

The point is, even if the Buffet Rule passes, which is about as likely as me passing Danica Patrick — no one is ever going to pay that tax rate.

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